Frequently Asked Questions
Find answers to common questions about buying, selling, and using Laravel.
General
What is Laravel?
Laravel is a multi-vendor online marketplace where independent sellers list their products and customers can browse, compare, and purchase from multiple vendors in one place.
Do I need an account to place an order?
Yes, creating an account helps us provide order tracking, customer support, and a secure shopping experience.
For Customers
How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Once payment is completed, your order is sent directly to the vendor for fulfillment.
What payment methods are accepted?
We support secure online payments through trusted third-party payment gateways. Available payment methods may vary based on your location.
Can I cancel or return an order?
Cancellation and return policies depend on the individual vendor. Please review the product page and vendor policy before placing an order.
How can I track my order?
Once your order is shipped, tracking details will be available in your account dashboard and via email notifications.
For Vendors
How do I become a vendor on Laravel?
You can register as a vendor through our vendor signup page. After verification, you can start listing products and selling online.
Are there any fees for vendors?
We may charge a commission or service fee on each sale. Fee details are clearly shared during vendor onboarding.
How do vendors receive payments?
Vendor earnings are settled through secure payment methods according to the payout schedule defined in the vendor agreement.
Can I manage my products and orders?
Yes. Vendors have access to a dedicated dashboard where they can manage products, inventory, orders, and customer communication.
Support & Security
Is my personal information secure?
Yes. We use industry-standard security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.
How can I contact support?
If you need assistance, you can contact our support team through the Contact Us page or your account dashboard.